Big Softie

bellal joseph 2 months ago

There are moments in customer service that stay with you, not because of one comment, but because of the unmistakable way you are treated. I watched three customers ahead of me ask questions and receive normal, courteous answers. When it was my turn, the tone changed. It wasn’t one exchange. It was the repeated dismissiveness, the condescension, even making an issue out of something as simple as asking for a “regular cone.” The contrast was impossible not to notice. She knew nothing about me. My profession, my background, my life. None of it should matter. In that moment, I was simply another human being standing at the counter who deserved the same basic courtesy I had just watched others receive. As a person of color, I cannot tell you what was in her mind, but I can tell you how it felt to watch others treated one way and then experience something very different myself. The place is called Big Softie. Unfortunately, tonight it was a big failure in something much more important than ice cream: treating people with basic dignity.

Kulpana A 3 months ago

This is my second time visiting, and the soft serve is good. Tried the matcha and it has a good balance and flavor. There's not much space in the ordering area, but there are a few tables in the shade out back. They also have a water station in the front. Parking is mostly street parking from what I can tell.

Lauryn D. 4 months ago

Very rare that I write reviews, but I was genuinely disappointed by this place. I’d heard about it through word of mouth and decided to give it a try. The atmosphere was nice, but that was about it. The best way I can describe it is that it felt like the concept of soft serve ice cream rather than actual soft serve. I wasn’t anticipating that the majority of the menu would be vegan. That’s great for those who are looking for that, but as someone who enjoys traditional dairy-based ice cream, I found the texture and flavor lacking. The ice cream was more icy than creamy and surprisingly bland. I’ve honestly had better soft serve from Chick-fil-A. The waffle cone was thin and had the texture of a communion wafer. I didn’t even finish it, which is rare for me. The toppings weren’t that memorable either. Didn’t really make a difference if they were there or not. I didn’t come here for a mindful, health-conscious frozen dessert experience. I was hoping for something rich, creamy, and indulgent, and this just wasn’t it. Overall, I don’t think it lived up to the hype, and I wouldn’t return. Glad I finally tried it so I can stop wondering what all the fuss was about.

Alicia Wallace 8 months ago

A very cute little neighborhood shop selling fancy soft serve. They had some unique flavors and toppings - all had options in both dairy free and gluten free appealing to all. The vanilla alone was wonderful! The flavor and texture were stand out!

Navita B a year ago

First time visiting after dropping someone off at the airport. I had time after, so I decided to stop by since this has been on my list of places to try for a while. I am not sure of the parking situation, I just parked on the side of the street and quickly ordered and left. Cute store with a cute store front. When you first walk in, there is a decorative tile that says “Big Softie”. It’s a pretty small area where you are ordering, but I did notice there is a seating area next to it that I believe is available. I ordered the a swirl of Vanilla and Chocolate Petite size in a cake cone. I did a pretty basic order, so maybe that’s why I don’t get the hype and the raring of the place. I was pretty disappointed after trying the ice cream because there wasn’t anything special about the ice cream or the quality. There was nothing wrong with it, so definitely check it out if you’re nearby. I wouldn’t recommend it to anyone or go out of way to visit.